Terms of service

These terms apply to your use of illieslouro.shop and to every order you place with Rui zhu WANG ("we", "us", "our"). By browsing the site or placing an order you accept them. If you do not accept them, please do not use the site.

About us

Rui zhu WANG is a business established in Hong Kong, trading online at illieslouro.shop. Our contact details appear in the Contact information policy and in the footer of every page.

Products and descriptions

We describe products as accurately as we can, including fabric composition, measurements, lining and the contents of the parcel, so that every description is accurate within the meaning of the Trade Descriptions Ordinance (Chapter 362 of the Laws of Hong Kong). Screen settings vary, so colours may differ slightly from the photographs. Where a garment is shown styled with other pieces, those pieces are not included unless the product page says so.

Orders and acceptance

Your order is an offer to buy. We accept it when we send the order confirmation email, and the contract is formed at that point. We may decline or cancel an order if an item is unavailable, if a price or description error is obvious, or if we reasonably suspect fraud. If we cancel, we refund anything you have paid in full.

Prices and payment

Prices are shown in the currency displayed at checkout and are exclusive of any duties or taxes that a destination country may charge on import. Delivery costs are added at checkout and shown before payment. We may change prices at any time, but changes never affect orders already confirmed. Payment is processed by our payment provider, and we never see or store your full card details.

Returns

Unworn garments may be returned within 30 days of delivery, and faulty or misdescribed goods are dealt with under the Sale of Goods Ordinance. The conditions and the return process are set out in our Refund policy, which forms part of these terms.

Availability and substitution

Stock is shared across sales channels and can sell out between your visit and checkout. We do not substitute items without asking you first.

Intellectual property

The text, photography, graphics, logos and layout of this site belong to us or are used with permission. You may not copy, republish or use them commercially without our written consent.

Liability

We are liable for foreseeable loss caused by us. We are not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded under Hong Kong law, and nothing in them affects your statutory rights.

Governing law and disputes

These terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute that cannot be settled between us is subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region, save where the law requires otherwise.

Contact

Questions about these terms: service@illieslouro.shop, +852 2960 0458, or by post to Wing Wah Cake Shop, North Point, Hong Kong SAR China.